Managed IT Services

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Managed IT Services

Controlling costs and maximizing productivity has been the major concern for most of the organisations especially for Small & Medium Sized Enterprises (SMEs). It’s not only the hard dollar cost such as purchase of hardware and software and resources required to support the staff but also the soft dollar cost such as loss of productivity due to system downtime or a competitive disadvantage resulting from improper strategic planning and vision that influence the budget and the desired outcome. Therefore, when it comes to implementing a cost effective IT solution, companies of all sizes turn to Wave Era.

We have been providing enterprise-level managed IT support services in the following areas:

Server Management – To stay competent, your business needs to be up & running at all times. For this, it’s important that your server infrastructure perform at optimum level. But server management is a costly, time consuming and tedious process. Therefore, at Wave Era, our experts take off the server management tasks from you so that you can enjoy maximum business productivity, customer satisfaction and focus on your core competencies.

Our server management solutions are carefully drafted to address an enterprise’s entire server management platform needs from design to deployment and migration to optimization. We work as a part of your team to help you regain and retain control over your server infrastructure, reduce overall infrastructure costs and ensure maximum uptime, better server utilization rates and increased performance.

Network Management – To communicate and operate in a fast paced virtual and global environment, it’s important that a reliable and efficient networking system is in place. Although, network plays a significant role in the smooth functioning of your business yet it is not the core focus of your business. Therefore, Wave Era brings you the affordable network management solutions that allow you to optimize the design and performance of your network without diverting resources from more strategic areas.

We provide complete support for Local Area Networks (LAN) and Wide Area Networks (WAN) and work closely with your IT staff to resolve any potential problems and meet new networking requirements. With our continuous network monitoring, automated alerts, issue tracking and coordination with your outside vendors services, you can be assured that your network runs at its best with minimum or negligible network downtime and experiences increased application performance.

Enterprise Service Desk – With customer service being a key parameter of company’s success, more and more businesses are looking for ways to enhance their service desk productivity and end user experience. The changing business dynamics and adoption of mobile devices including Bring Your Own Device (BYOD), social media and new cloud solutions, has further necessitated organisations to quickly adapt to changing customer expectations.

As your trusted IT Service Desk support, we fine tune our services to the specific needs of your business and act as a single point of contact for all your service requests. With accelerated response time, defined accountability, improved end-user experience, extensive reporting and reduced operational cost, your business will surely reach new heights and you can gain substantial edge over your competitors.

Storage & backup Management – In this ever changing, fast moving and multichannel digital world, communication and data availability play a vital role in ensuring the competitiveness of a business. And to make sure data is available at the right time, when and where you need it, it’s important to have a comprehensive backup, storage, and data protection plan in place. But most organisations often find it difficult to manage data in-house as they either lack the resources or the required expertise.

Wave Era provides the most scalable and cost-effective storage and backup solutions to businesses of all sizes and types. With our expert technical assistance and managed storage capacity, you can be assured about the availability and protection of your data from accidental loss or destruction. Our flexible backup options such as de-duplicated disk storage and digital offsite vaulting (DOV) and billing options such as prepaid amounts or monthly payments are designed to meet varying needs and help eliminate substantial capital expenditures.

Security Management – With hostile attacks, tight budgets and complex compliance requirements, warding off the security threats is becoming more challenging and critical for the organisations. The emerging security threat landscape has rendered traditional security solutions insufficient and the technology solutions as incapable of proactive detection and reliable prevention.

In order to upkeep with the security requirements of business critical Information assets and secure your IT infrastructure on a proactive basis, Wave Era offers round the clock security monitoring and management services. Our security measures span Incident Management, Change Management, Problem Management, Service Level Management, Configuration Management, and Vendor/3rd Party Coordination for Proxy Servers, Virtual Private Networks (VPN), Firewalls, Anti-Virus, Unified Threat Management, Messaging & Web Security, End Point Security such as Network Access Control (NAC), Personal firewall, Windows Server Update Services (WSUS) etc.

Whether you have limited staff or budget, advanced security or compliance demands, with our deep security expertise and unparalleled threat intelligence, we design a program that supports your specific needs, while giving you complete visibility and control.

Vendor & Asset management – IT organisations spend more than 50 percent of their budget with vendors, yet most of them are not able to derive the expected results from this strategic area of investment due to inadequate processes and systems. They end up losing on money and productivity due to overpayments, late fees, underutilized assets, and poor service. Increased asset cost, compliance requirements and operational impact has further made it difficult for organisations to maintain service quality and have rendered their stand-alone asset management approaches as ineffective.

Wave Era, with its in-depth understanding of end-to-end vendor and asset lifecycle management, help you to combine top-down strategic vendor management and bottom-up asset configuration management in a single solution. With our centralised repository of asset data and unmatched integration across strategic vendor management, asset management, and service support workflows, we are able to provide up to 20% and sometimes more cost savings to our clients.

When you partner with us we for your vendor and asset management services:

  • We ensure that your vendors are meeting the service level agreements provided in their agreements and you never fall short of your response time and resolution time commitments.
  • We provide data normalization of all your asset information that makes asset decisions easier.
  • We manage software licenses with entitlement tracking, discovery and usage and compliance reporting
  • We maintain detailed asset inventory and vendor information including their performance, financial and portfolio management.
  • We provide procurement & retirement workflows.